[otrs] Customer Phone

I'm looking at the sys config trying to find all the placed to make modifications to to make reference to customer phone (a customer calling in) to state something other than a customer calling in. IE we use customer phone for tickets we open internally (manually) for a customer, really trying to get the wording that they called in removed. Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited.