I've not seen anything on this so to stop it sinking into oblivion I'm
afraid I'm going to have to 'me too!' on this one :)
As I understand it though I guess you could turn off status notifications
for users in a particular or all queues, it would be nice if the system
could just append or insert the new ticket status into the main body
(perhaps by making it a field you can include in the like you can with
customer name and staff name in the templates?)
Regards,
Phillip Baker
LC Host Administrator
phil@lchost.co.uk
----- Original Message -----
From: "Mikael Hugo"
To:
Sent: Thursday, September 04, 2003 2:02 PM
Subject: [otrs] Auto Responses - Closed tickets
I think the issue is how to state the ticket status in the same mail as the
response.
We would like that feature too.
When sending seperate mails the users feels mailbombed.
Med vänliga hälsningar
Mikael Hugo
dataphone communication networks
http://www.dataphone.net
sales 0200 - 88 28 00 (nat)
phone 08 - 566 106 00 / 031 - 758 06 00 / 040 - 698 06 00
fax 08 - 566 106 01 / 031 - 758 06 01 / 040 - 698 06 01
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