On both systems, if possible, check and compare the installed modules (versions):

# cd /opt/otrs/bin

# ./otrs.checkModules

Also check the log file, might have more details.

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: maandag 16 november 2009 13:39
To: User questions and discussions about OTRS.
Subject: [otrs] Error in Sending the mail

Hi All

 After migrating OTRS system from one test server to another I am getting following error

Comment:
Bug Report:	[Click here to report a bug!]
Traceback:	ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 16 17:59:51 2009 Message: Can't use from 'pyrootrs@gmail.com': 5305.7.0 Must issue a STARTTLS command first. 6sm162795ywd.22 ! Enable Net::SMTP debug for more info! Traceback (9240):    Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 116    Module: Kernel::System::Email::Send (v1.64) Line: 683    Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024    Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

can anyone give me idea how I can over  came from this problem.


Regards,
Sourabh Sarwate