16 Jul
2010
16 Jul
'10
8:34 a.m.
TanaT wrote : [...]
If a customer send a message to my OTRS system : otrs@mycompany.fr (fetched via POP3) When I use a template to reply to it, the system fills CC with otrs@mycompany.fr I'd rather my users not to have to remove it manually... [...]
Hi, have you added the email address under OTRS -> "Admin" -> "Email Addresses" ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de