...in the Agent Queueview? (http://{SERVERNAME}/otrs/index.pl?Action=AgentQueueView) For example, I have : Tickets shown: 0 - Page: - Tickets available: 0 - All tickets: 2 But only one Locked, Pending ticket Yours confusedly, Rajendrakumar Premji Varsani BSc (Hons) Rajendrakumar.varsani@psd.defra.gsi.gov.uk Department for Environment, Food and Rural Affairs (Defra) This email and any attachments is intended for the named recipient only. Its unauthorised use, disclosure, storage or copying is not permitted. If you have received it in error, please destroy all copies and inform the sender. Whilst this email and associated attachments will have been checked for known viruses whilst within Defra systems we can accept no responsibility once it has left our systems. Communications on Defra's computer systems may be monitored and/or recorded to secure the effective operation of the system and for other lawful purposes.