2 Feb
2011
2 Feb
'11
2:38 p.m.
On 01.02.2011, at 14:58, claude wrote:
How can I configure a stat to know time between creation in the queue and move in another queue?
I recommend to spent some time on the article and ticket history tables in OTRS database. There you probably will have all the details and all you need in addition is a tool for reporting with some individual logic for your requested KPI. This KPI can’t be generated by an build-in stat yet. If you don’t want to develop by you own, contact OTRS for commercial support! Hope that helps ;-) — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project