Re: [otrs] why by obtaining the lock, I automatically become the owner?

Robert Bui wrote:

Hello All, Another confusing situation which caused headaches. Why by obtaining the lock, I automatically become the owner?

That's by definition.

Shouldn't anyone, or at least the responsible person for the ticket, able to obtain the lock on a ticket?

A person has to be explicitly given the right to 'hijack' a ticket. Nils Breunese.