Hello!

 

If I switch the default charset from 'iso-8859-1' to 'UTF-8' in OTRS config (Config.pm), I cannot open any attachment (sent by an customer). (e.g. Adobe PDF- or Microsoft Word File or any other)

 

If I switch back to 'iso-8859-1' everything works fine.

So, I suggest that it is not an DB problem --> I save all attachments in the DB (MySQL)

 

What can be wrong?

 

Can anyone help me pls?!