RE: [otrs] Set default of "Answered?" to Yes?

Rudi, do you think this is something that would have to be set using Perl code (altering the function, perhaps?) Or might one be able to change the order in which the options are displayed using HTML changes? I wonder if it's simply displaying them in alphabetical order right now? - Pete McDonnell Manager, Technical Services Hip Interactive

-----Original Message----- From: Rudi Kramer [mailto:rkramer@bus-sol.co.za] Sent: Wednesday, October 27, 2004 11:14 AM To: otrs@otrs.org Subject: Re: [otrs] Set default of "Answered?" to Yes?

I would also like to know it's quite irritating having to do this every time for every email when only 1 out of 100 emails will have "no" response.

Rudi

----- Original Message ----- From: "Pete McDonnell" To: "User questions and discussions about OTRS." Sent: Wednesday, October 27, 2004 4:10 PM Subject: [otrs] Set default of "Answered?" to Yes?

Is anyone able to provide and information or hints on how we might be able to change this?

- Pete McDonnell Manager, Technical Services Hip Interactive

...

-----Original Message----- From: Pete McDonnell Sent: Monday, October 25, 2004 5:31 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Time Units: Default Value ?

Would something similar work for changing the default of "answered?" to "Yes"?

Thanks in advance.

-Pete McDonnell

-----Original Message----- From: Daniel Balan [mailto:dbalan@bitdefender.com] Sent: Monday, October 25, 2004 10:22 AM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Time Units: Default Value ?

You just have to modify the following files: /Kernel/Output/HTML/Standard/AgentClose.dtl /Kernel/Output/HTML/Standard/AgentCompose.dtl /Kernel/Output/HTML/Standard/AgentEmailNew.dtl /Kernel/Output/HTML/Standard/AgentForward.dtl /Kernel/Output/HTML/Standard/AgentNote.dtl /Kernel/Output/HTML/Standard/AgentPhone.dtl /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl /Kernel/Output/HTML/Standard/AgentPending.dtl

(for Standard theme) as follows: 1. set the value="1" at line: <td><input type="text" name="TimeUnits" value="1" size="3"></td>

2. If you need the working time to increase as your operator is working on the ticket please add this function: <script language="JavaScript" type="text/javascript"> </script>

Hth,

Daniel

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Franz Ferdinand Esberger Sent: Monday, October 25, 2004 5:05 PM To: User questions and discussions about OTRS. Subject: [otrs] Time Units: Default Value ?

Hi everybody,

Is there a way to set the default value for "Time Units" to another value than just "0" ?

any comments appreciated greets

Franz

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