Yikes! *) Run the migration script (as OTRS user, _not_ as root): You must execute the migration script to migrate some data from the old database structure to the new one. Please run $OTRS_HOME/scripts/DBUpdate-to-2.4.pl! I think my problem is that this step actually has to come first : *) If _no_ RPM is used, execute $OTRS_HOME/bin/SetPermissions.pl! -bash-3.2$ !$ $OTRS_HOME/scripts/DBUpdate-to-2.4.pl Start migration of the system... ERROR: OTRS-DBUpdate-to-2.4-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29 11:18:36 2009 Message: Can't remove shm for log: Operation not permitted Traceback (3386): Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 Module: Kernel::System::Log::new (v1.62) Line: 105 Module: /opt/otrs/scripts/DBUpdate-to-2.4.pl (v1.7) Line: 63 Bad address at /opt/otrs-2.3.4/Kernel/System/Log.pm line 230. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"