[otrs] Problems with open ticket´s on win32

Hi, I installed and configured OTRS on Windows 2000 and when I send an e-mail to a specific e-mail address (i.e.:support@mydomain.com), OTRS not open a ticket neither responds to the sender with the ticket number. It just works when I open a ticket by web browser (i.e.: http://myhost/otrs/customer.pl ) I do need configure something more on MySQL or Mercury Mail? Would you please help me about this? With kind regards, Bruce --------------------------------- Yahoo! Acesso Grátis - navegue de graça com conexão de qualidade!