31 Aug
2016
31 Aug
'16
4:45 a.m.
Hello List, I'm new to OTRS. This is my query: I've found out that Customer ID and Customer Name should be unique. But what if my company has sold two products for the same company and giving them support? Then while I create custID and cust Name for that company I should have the same company name but different customer ID right? Am I wrong here or Is my understanding of this whole thing is misguided? Please help