Make sure the email address is associated to the customer and it will (or is supposed to anyway, mine does).

Brett Davis

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Webber
Sent: Friday, July 25, 2008 16:59
To: otrs@otrs.org
Subject: [otrs] POP3 question

I have the POP3 email to ticket working, but when a user emails a to the address, they get the new ticket reply and it shows up under the admin screen, but when they log into their customer login, it does not show up.

Is there a way to have an emailed ticket show up under the customer login?

Michael Webber

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