Hello Priya,
I think there is a problem with you server...
the disc /opt might be full...
so OTRS is not able to write the file... TicketCounter.log...
Just make some free space available in /opt and you will get thru the problem...
Regards
KartheeK
Priya b wrote:
Hello friends....
I m workng with otrs few months back.It was workng absolutly fine..
But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows:::::::
Error: Need TicketID!
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006
Message: Need TicketID!
Traceback (3186):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48
Module: (eval) (v1.36) Line: 202
Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng:
id field tn field
---(somthing) --
--- --
3306 1003290
3307 1003291
& suddenly next one is:
3308 1000001
3309 (its showing blank here)
I m not getting Why It Is Not generating TICKET ID.........??????????????/
I m new to it...Plzzzzzzzzz Help Me Frnds........
Waiting fro ur reply.....
Thank you..
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