Alo, In the System config Config Options: Ticket -> Frontend::Agent::ModuleRegistration Frontend::Module###AgentTicketEmail: can either be delete or a group assigned that not all have Tell me if this helps Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Alo Anesi Gesendet: Dienstag, 31. Oktober 2006 06:21 An: User questions and discussions about OTRS.org Betreff: [otrs] Changing navigation menu in OTRS 2.1.2 I recently upgraded OTRS from 1.3 to 2.1.2. I used to omit the Email-Ticket item from the navigation bar by modifying the dtl templates in the Standard/Lite directories. However, now each nav item is generated by OTRS. Is there any way I can omit the Email-Ticket item from appearing in the navigation menu? - Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/