Hi Martin,

Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link.

Thanks!

Laszlo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer
Sent: Wednesday, January 06, 2010 3:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] how to limit customer queue

Hi Laszlo,

Ok. Now I got it. :)

The "-" can not get removed. But you could modify the default link in nav bar for new tickets to something like:

"customer.pl?Action=CustomerTicketMessage&Subaction=StoreNew&Expand=1&Dest=2||Raw"

Dest need to be the "value" content of your "To" selection field (you need to take it from your system). 

Then you will have "Raw" as default.

 -Martin

On 06.01.2010, at 14:26, Krasznay László wrote:

Hi Martin!

I did set those, and only left RAW, buti t still lets the „-„ int he queue list. I want only one queue to be there as default selection.

Thank!

Laszlo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer
Sent: Wednesday, January 06, 2010 2:19 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] how to limit customer queue

Hi Laszlo,

I guess you are looking for something like in 

SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface.

Greetings,

 -Martin

On 06.01.2010, at 14:11, Krasznay László wrote:

Hi all!

I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue?

Thanks!

Laszlo