Hello. 

I had several problems whit the OTRS 3.3.7 Installation under RHEL6 and Oracle11

I have already installed the clients for the conection.

oracle-instantclient11.2-basic-11.2.0.4.0-1.x86_64
oracle-instantclient11.2-sqlplus-11.2.0.4.0-1.x86_64
oracle-instantclient11.2-devel-11.2.0.4.0-1.x86_64

Set the Evn
export ORACLE_BASE="/usr/lib/oracle"
export ORACLE_HOME="/usr/lib/oracle/11.2/client64"
export LD_LIBRARY_PATH="/usr/lib/oracle/11.2/client64/lib"
export NLS_LANG="spanish_spain.utf8"
export NLS_DATE_FORMAT="YYYY-MM-DD HH24:MI:SS"
export ORACLE_USERID="system/pass@otrs"
export PATH=$PATH:$ORACLE_HOME/bin

The DBD::Oracle is installed on the machine by cpan

When I try to test the otrs.CheckModules.pl

 o DBD::Oracle......................ok (v1.74)


But when I try to run the web installer show this message. 


Can't connect to database, Perl module DBD::Oracle not installed!


Anyone can help me?


Best Regards.




Carlos Andrés Gallego

Director de Servicios

 

ITConsultores - ITCON S.A.S
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email: carlos.gallego@itconsultores.com.co
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