Re: [otrs] Automatic locking

Hi Rolandas, Rolandas Juodzbalis schrieb:

Hello,

Is it possible to implement following feature: automatically assign (lock) ticket to agent which has least open tickets (or by any agent atribute)? I thinked about doing with GenericAgent and some custom script?

GenericAgent sounds good. Search for all unlocked tickets (which should be distributed among the agents). Use a self-written generic-agent-module (this module is used for _every_ found ticket) to distribute the ticket. Within this module, you have to look for the agent with least tickets, see examples in ~/Kernel/System/GenericAgent and http://dev.otrs.org/ how this can be done.

Thank you, Rolandas

Bye, Alex