Hi,

25.04.2016 14:55 - Jan.Dreyer@bertelsmann.de schrieb:

> I already posted this on otterhub, but I thought the audience
> may be bigger when writing to you, too:

opening more requests on many channels does not always help. It might be the opposite.

> No response to this yet. I cannot believe we there is no-one who
> was using free-text fields with ITSM 3.X and already upgraded to 4.X :-(

This is a open source community. You can not *expect* answers and solutons from volunteers.

If you need help, you should buy commercial support.

And no, I do not have an answer for your topic.

best regards
Florian