Re: [otrs] OTRS 6 / AutoMerge by Regex search

Hi. On mine the 3rd example is ticket reject. I just hijacked it and changed the module to match. Worked fine. To add more I believe you have e to add them as a module yourself. On Wed, 27 Feb 2019, 11:23 Ml Ml, wrote:

PostMaster::PreFilterModule###2-Match seems to do the trick.

How can i add a "PostMaster::PreFilterModule###3-Match" config?

I can only choose up to ###2-Match.

Thanks, Mario

On Wed, Feb 27, 2019 at 11:24 AM Ml Ml wrote:

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Hello Renee,

that works pretty well. Thanks.

Can i also control the folow up state? Right now the tickets get unlocked. But i want to control by the subject if they should be unlocked or untouched.

Any ideas on that? Is this a job for the postmaster filter?

Thanks, Mario

On Fri, Feb 22, 2019 at 9:17 AM Renee B

wrote:

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Hi Mario,

you could do this with the ExternalTicketNumber sysconfig settings. You need a dynamic field where the order number is stored. Then you can

define

...

in the sysconfig setting how OTRS can find the order number (it's a regular expression) and where to store it...

Cheers, Renée

Am 22.02.19 um 09:10 schrieb :

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Hello again,

we have tickets with a unique Order numbers in the Body/Text. Based on that order number we have incoming Ticket "traffic".

Right now, i have to manually search for the existing ticket and merge it.

How can i automate this? With the Postfilter or Generic Agent?

A simple example would be awsome.

Cheers, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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