My boss too wants some reports. Does anyone know of any way to dump the database to an excel spreadsheet or some other format that I could pull out some kind of data from? ========================== (Tickets per Queue, per month) (Time it took to respond to tickets, and time to close 'em) (How much time are technicians taking on things, etc....) ========================== Jake Covert www.jakecovert.com -----Original Message----- From: Moshe Livne (Leibovitch) [mailto:moshe@softlink.com] Sent: Wednesday, October 01, 2003 11:58 AM To: 'otrs@otrs.org' Subject: [otrs] reports Hi, Is there a way to give the customer a monthly (yearly) report or the tickets he opened from the client web interface? If now, is there a way of doing it on scheduled basis on the server? Regards, Moshe (OTRS is working great!) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/