Trying to set otrs so users from child domain can open tickets. By changing the Active Directory port from 389 to 3268 (global catalog port) and changing auth:uid to &quot;userPrincipalName&quot; , I can get users from the child domain to authenticate using &quot;<a href="mailto:username@childdomain.parentdomain.com">username@childdomain.parentdomain.com</a>&quot; at the login page. The user authenticates but otrs cant find/create a record for them with the following error:<br>

<br><span style>Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.</span><br><br><br>Apr  2 11:09:56 otrs OTRS-CGI-10[7503]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: <a href="mailto:administrator@childdomain.parentdomain.com">administrator@childdomain.parentdomain.com</a> (CN=Administrator,CN=Users,DC=childdomain,DC=parentdomain,DC=com) authentication ok (REMOTE_ADDR: 10.10.10.6). <br>

Apr  2 11:09:56 otrs OTRS-CGI-10[7503]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:504]: No such user &#39;<a href="mailto:administrator@childdomain.parentdomain.com">administrator@childdomain.parentdomain.com</a>&#39;! <br>

<br><br>Is this because otrs cant find the user under the baseDN? <br><br>current baseDN:  dc=parentdomain,dc=com<br><br>is it posible to specify multiple baseDN like:<br><br>baseDN= dc=parentdomain,dc=com;dc=childdomain,dc=parentdomain,dc=com<br>

<br><br><br>How can I get users from the child domain to be able to use otrs to open tickets? <br><br><br><br><br><br><br><br>