As I see from documentatio, company ticket is used for manager to see all tickets. In my case I should enter all IDs for all customers, and it's not very nice.

jeffery9@gmail.com

Sent by: otrs-bounces@otrs.org

03.07.2009 11:20

Please respond to
otrs@otrs.org

To	otrs@otrs.org
cc
Subject	Re: [otrs] Customer Same ID

customer company feature

On Fri, Jul 3, 2009 at 3:25 PM, m Zorigt <zorigt_lol@yahoo.com> wrote:
REMOVE

From: "yevgeniy.kolesnyk@obi.ua" <yevgeniy.kolesnyk@obi.ua>
To: otrs@otrs.org
Sent: Friday, July 3, 2009 16:22:47
Subject: [otrs] Customer Same ID

Hello All,

In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets?

I will appreciate any suggestions to solve this issue.

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