Hi all, is it possible to assign an incoming Mail to an existing ticket? We often have the problem, that customers send mails without ticket number and those mails become new tickets in otrs. I would like to assign these Mails to another ticket as if it was a normal "reply". Is it possible? "Linking" the two tickets together is not enough, because the conversation in the agent-view is divided in more than one "stream". Best regards, Dirk Melchers. ----------------------------------------------------------------------- Dirk Melchers NUREG Neue Medien Fon +49 911 32002-256 melchers@nureg.de Dorfäckerstrasse 31 Fax +49 911 32002-299 http://www.nureg.de D-90427 Nürnberg Mobil +49 172 935 46 70 -----------------------------------------------------------------------