Is there a way to MANUALLY set it back to nobody through the
interface? We have situations where a User will do part of a request
but then needs an as-yet-unnamed person to do the next portion and
being able to set it back to NOBODY would help this.
In the interim I created an ID called NOBODY which is given ownership
but that is kinda kludgy.
On Fri, May 7, 2010 at 1:06 PM, Christopher Lee
Thanks, exactly what I was looking for.
-chrisl
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, May 07, 2010 10:38 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing Ticket Owner to "None"
Hi,
On 07.05.2010, at 18:17, Christopher Lee wrote:
I administer our OTRS system. One of the things I do it when a ticket hits the raw queue I move it into the correct queue. When this is done I become the “owner” of the ticket. The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too. Is there anyway to change the owner back to none instead of myself as the admin of OTRS?
please search in the SysConfig for "ForceOwnerResetOnMove" ... this will reset the owner of a ticket to "root@localhost" (or whatever user id 1 is) after a ticket has been moved.
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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Thank you.
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