Hi, I keep getting this error in spite of setting the password correctly in PostMaster mail accounts under Email Settings in OTRS Dasboard. Not sure why its failing. I have double checked entering the same credentials using the google apps web interface and i do not see any issue. Please suggest. [root@otrs ~]# cat /var/log/otrs.log | grep -i Error [Tue May 28 16:21:04 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user qmt@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:22:07 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user itsupport@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:23:08 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user portaloncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:24:08 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user myntlink@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:26:04 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user qmt@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:27:13 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user portaloncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:28:13 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user myntlink@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:29:17 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user catalogoncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:30:17 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user wmsoncall@mydomain.com/pop.mydomain.com failed! [root@otrs ~]# Let me know if anyone needs any additional information Regards Kaushal