I'd like to point out this thread: http://forums.otterhub.org/viewtopic.php?t=30755

And yes, it is possible to put CustomerCompany on a (single) different DB backend.

Copy the relevant section from Defaults.pm to Config.pm and modify appropriately.

https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561

On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale <ant.reale@gmail.com> wrote:

Hi all,
in 3.2 version during the customer user creation phase I had to populate the CustomerID field manually (no dropdown menu). There was no need to have the company created in the CustomerCompany backend.
After upgradind to OTRS 5, when I create a new customer I can't insert a CustomerID if it is not present in CustomerCompany, so I decided to point OTRS to an external database where I have companies data.
I changed the Config.pm, so now I have CustomerCompany data on the external database and CustomerUser on the local OTRS database.
In Customer Management I correctly see all companies, but if I try to add a customer user the CustomerID field is disabled.

Is possible to have CustomerUser and CustomerCompany on different backends?

Thanks.
Regards.

Antonio
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