Just to be clear, I've tailed the apache access and error logs while recreating this error. NOTHING pops up as an error. There is a message about a successful redirect. As such I have no target to shoot at. No telemetry that points to anything specific. And if it WERE a webserver issue I would be unable to log in to the system AT ALL, right? I mean to connect to the admin interface you have to go to http://<server>/otrs/index.pl
Or am I missing something more subtle?
From: "Nils Leideck" <nils.leideck@leidex.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, June 1, 2011 2:39:29 PM
Subject: Re: [otrs] Permission denied errors on index.pl in admin section
On 01.06.2011, at 19:53, Jefferson Davis wrote:
You don't have permission to access /otrs/index.pl on this server
This seems to be a webserver issue, isn’t it?
Cheers, Nils
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Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us