Hi Niklas
What OTRS version are you using?
With 2.4.x we've done things like the one you want using javascript. I know
it's not the most elegant choice and you'll have to deal with that on an
upgrade but it does the job and your end-user won't realize the difference.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 15 June 2011 07:50, Murilo Moreira de Oliveira
Hi Niklas!
I'm sorry for the slow answer. Unfortunately, there is no solution for our problem at this moment, at least that I know. I've opened an issue on the OTRS bug tracker few months ago, but it is still unresolved completely. Take a look at it:
http://bugs.otrs.org/show_bug.cgi?id=5498
Since OTRS guys adopted a new way to rank the bugs/improvements issues ( https://otrsteam.ideascale.com), I've also opened a topic to address my needs and it is one of the most voted! Feel free to help to elevate the issue to the top of "OTRS Ideas":
https://otrsteam.ideascale.com/a/dtd/Improve-ACLs---More-flexibilty-and-harm...
2011/6/15
Hello!
I have been struggling with this problem for a long time now, getting poor response. I wonder if it is possible at all. When the user selects a type, the queues I want to associate with that type should be presented.
In the customer create ticket, I have managed to hide all queues removing everything in properties like this:
$Self->{TicketAcl}->{'ACL-hide-queues'} = { Properties => { //Empty }, # hide the queues's for types PossibleNot => {Ticket => { Queue => ['[RegExp]^*'] },
}, };
Then, when the user selects a type, the queues I want to associate with that type should be presented. But I cannot present the queues I would like to after the type is selected. Below is the code where I'm trying to get this to work, without success. If I remove the row I have marked with "#This has no effect", the queue is always visible. Hence, I assume that the problem is with the matching properties in some way.
$Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, Type => { Name => ['RfC'],}, #This has no effect }, Possible => { Ticket => { Queue => ['Change Queue Several Nines'] }, }, };
I have also tried removing "Frontend => {Action => ['CustomerTicketMessage']},". Also, I tried "Ticket" instead of "Type".
Is this possible at all and if it is, then how? If not, don't hesitate if you feel like explaining why.
Thanks!
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