[otrs] Re: auto reject in OTRS 1.3

13 Sep 2006


      Maurer, Hermann wrote:
...
Hi Jason,
please set 'Follow Up Option' to 'reject' in the settings of the appropriate queue.
Gruß/Regards,
Hermann Maurer
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Jason Joines
Sent: Tuesday, September 12, 2006 9:52 PM
To: otrs@otrs.org
Subject: [otrs] auto reject in OTRS 1.3
I'm using OTRS 1.3 on SuSE 9.1.  "auto reply" works fine 
with custom reply but "auto reject" does not work even with 
the "default reject"
message.  Instead of a rejection message being sent when a 
user replies to a closed ticket, the ticket is just reopened. 
 Any suggestions?
Jason Joines
Thanks, that did the trick.


Jason
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