Ok problem solved. Used Fetchmail/Procmail piped to PosterMaster.pl When OTRS receives mail in this fashion, newline characters are retained in the tickets. If anyone wants exact details on the solution, they can email me at csheline@llu.edu Carl Sheline Loma Linda University -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sheline, Carl (LLU) Sent: Sunday, September 18, 2005 1:57 PM To: User questions and discussions about OTRS.org Subject: [otrs] Newline characters removed from incoming emails When PostMasterPOP3.pl gets the new messages, do the messages then go to EmailParser.pm before becoming a ticket in OTRS? I'm trying to discover where OTRS is stripping all of the newline characters from incoming emails. Thanks, Carl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/