Hi,
This is done per queue....in the section of ticket
status notification.
What i have found out so far is that by turning that
on...the it notifies customer to many times, for
things like status change from new->open (i.e. when an
agent takes ownership...and probably puts a note..next
status sets itself to open)
And from this, you will receive questions of whats the
difference btwn open and new.
--- KartheeK
Hello All,
I want to know if there is a way to automatically shoot an email to the customer ONLY when the status is CLOSED...
Regards KartheeK
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