Hi Robert,
Wright.
But isn't this something that OTRS should set automatically ?
Regards,
Daniel
Tuesday, February 24, 2004, 9:32:55 PM, you wrote:
Robert> On Tuesday, February 24, 2004 4:16 PM
Robert> Daniel Balan
A made a status: "Waiting for Customer Verification +" Status type=pending auto > this should close the ticket if the customer does not reply in x days. Robert> ... At that moment (2004/02/22 17:06) I was expecting the ticket to be closed, but today I have: Pending till: -1 day 23 hours
Robert> You probably didn't set the following state in Config.pm: Robert> $Self->{StateAfterPending} = { Robert> 'pending auto close+' => 'closed successful', Robert> 'pending auto close-' => 'closed unsuccessful', Robert> 'Waiting for Customer Verification +' => 'closed successful', Robert> }; Robert> hth, Robert> Robert Kehl