Re: [otrs] Decision Result values

You are wellcome. Regards 2012/3/9 Juan Manuel Clavero Almirón

Hi Alvaro,****

fair enough, I just need it in OTRS 3.0****

so thanks for your comments, I’ll proceed to change them****

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Kind regards,****

*Juan Clavero Almirón*

*Gestiò d’Identitats, Firma i Custòdia*

*Oficina de Tecnologies, Informació i Comunicacions (OTIC)*

*Servei de Salut de les Illes Balears*

* *

*C/ de les Escoles, s/n - **07181 Bendinat - Mallorca***

*Telf. +34 971.42.65.30*

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*De:* Alvaro Cordero [mailto:alvaro@gridshield.net] *Enviado el:* jueves, 08 de marzo de 2012 15:46

*Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Decision Result values****

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Hello Juan Manuel, I have to look at It closer, I have modified it in OTRS 2.4 and 3.0 without issues, but haven't seen it close yet in 3.1****

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Regards. ****

2012/3/8 Juan Manuel Clavero Almirón ****

Hi Alvaro,****

thanks for your quick answer.****

I’m afraid FreeTextFields can only be translated from OTRS 3.1, with DynamicFields. Or, at least, this is what I understand from http://bugs.otrs.org/show_bug.cgi?id=7706****

Our main interest is not the translation, but remove so many options and leave only the ones that we need... ****

So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?****

****

Kind Regards,****

*Juan Clavero Almirón*****

*Gestiò d’Identitats, Firma i Custòdia*****

*Oficina de Tecnologies, Informació i Comunicacions (OTIC)*****

*Servei de Salut de les Illes Balears*****

* *****

*C/ de les Escoles, s/n - **07181 Bendinat - Mallorca*****

*Telf. +34 971.42.65.30*****

****

*De:* Alvaro Cordero [mailto:alvaro@gridshield.net] *Enviado el:* miércoles, 07 de marzo de 2012 20:07 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Decision Result values****

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Hello Juan Manuel, ****

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Decisión Result is a FreeText Field (# 16) so you can add as many as you want and remove them also, what you shouldn't do is to change the name of the field, but it can be traslated.****

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Regards.****

2012/3/7 Juan Manuel Clavero Almirón ****

Hi all,****

we don’t need so many options in Decision Result and we’d like to have them changed. ****

Is it safe to remove options and translate them? ****

Is there any logic that needs the options to be named as they are now?****

We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 anytime soon****

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Thank you****

*Juan Clavero Almirón*****

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Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

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___________________________****

Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net****

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net