Re: [otrs] PostMaster.pl

30 Sep 2010

      Hi Andrew,

Well, it's discussed here, in "setting up the cron jobs" -
http://doc.otrs.org/2.4/en/html/x531.html#cronjobs - it discusses
which jobs there are and what their tasks are.

Actually you can also set up processing email via procmail -
http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-cmd .
You'll need a bit more configuration for it but it will enable you to
process mail immediately. You'll need to receive the mail on your OTRS
box and then you can pipe it directly into OTRS. You should configure
your existing mail server to bounce mail for OTRS to the OTRS machine.

Michiel Beijen
Senior Consultant

OTRS BV
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The Netherlands

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On Thu, Sep 30, 2010 at 4:33 PM, Andrew Meyer
 wrote:
...
Thanks, is this new in OTRS 3.0?  Is it in the docs?
Andrew Meyer
ameyer@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
After Hours Emergency  314-576-9146
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Thursday, September 30, 2010 9:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PostMaster.pl
Hello,
Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then
restart OTRS
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 30 September 2010 08:23, Andrew Meyer 
wrote:
I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want
it grab email every minute.  Do I need to put a cronjob in place?  Is there
somewhere in OTRS to set this up?
Andrew Meyer
ameyer@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
After Hours Emergency  314-576-9146
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