Re: [otrs] Respond without locking

Lars Jørgensen wrote:

Is it possible to compose an email response to an unlocked ticket without becoming the owner?

Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese.