I don’t recall this happening in the past, but I occasionally forward a response or question from a ticket to another email address; when I did this today, the ticket was closed in both instances, which was not what I wanted.

We’re running the current version:

PRODUCT = OTRS

VERSION = 6.0.28

BUILDDATE = Wed Apr  8 20:40:29 CEST 2020

BUILDHOST = otrsbuild.otrs.com

IS this a bug or a feature? If feature, can it be turned off, I did not want to close the ticket. It’s likely that I hadn’t done this since the last update.

-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs

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