Re: [otrs] note external and internal

Hi Serge, On Di, Okt 09 2007, Serge ALGAROTTI wrote:

I would like than note-external be proposed by default when a agent choice "Note" when a ticket is displayed. Now it's "note-internal" which is the default.

The default note type can be changed from Sysconfig -> Ticket -> Frontent::Agent::Ticket::ViewNote. The setting to change is Ticket::Frontend::AgentTicketNote###ArticleTypeDefault. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!