Re: [otrs] 3. how to handle customers without email adress ?

Alexander Yes and no, what about a phone from a customer that is settled at first level .. in that kind of case the customer doesn't have to give his phone number That's why I went with a dummy user. In order to keep it simple, keep it easy :) Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.