Re: [otrs] FAQ search does not return anything

Hi Robert,

What about putting some articles in it to see how it behaves then? You will then become somewhat comfortable with the different settings available for a FAQ entry.

I've been using articles creation, edition and deleting, but the created articles didn't show in the search result either. They were all of 'intern' type though.

Edit the entry and set it's type to "public(all)" or "external (customer)", now you find it.

Now, I find it, indeed ! But why doesn't the search from the agent's interface show the articles written for agents, then ?

hth, Robert Kehl

It does help, thanks ! Brice Levy