Re: [otrs] Is it possible to automatically link an email ticket

Hi, On 29.12.2009, at 21:11, Aron Rotteveel wrote:

One more question: how could I now link more than one e-mailaddress to a customer?

I see two options. 1. Just create two contacts with different email addresses but with the same CustomerID 2. insert email addresses for one contact just seperated by comma. OTRS does search with a "LIKE" sql satement. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!