Well,
actually the documentation is not that good, you'll have to mix docs, faqs,
mailing lists and your own experiments!
----- Original Message -----
From: "Mike Lykov"
pending autoclose+ => ticket autoclose with state "closed successful" pending autoclose- => ticket autoclose with state "closed unsuccessful"
thanks, Gabriele. (PS are anywhere a sort of wiki, maybe, with this information, not shown in documentation? doc.otrs.org consists 80% of screenshots .. ;) Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/