Re: [otrs] Dashboard: "7 Day Stat" is not working

29 Oct 2009

      Michiel Beijen wrote:
...
Hi Altangerel,
The Flash player probably is installed, but might not be associated 
with your browser properly.
This might be due to restrictions set by your system administrator.
If you can't work with Flash on your PC's because of such 
restrictions, you can disable the 7 Day Stats in the Dashboard under 
Settings on a per-user basis. Alternatively, you can disable it 
system-wide in Sysconfig under Ticket > Frontend > Agent::Dashboard > 
DashboardBackend###0250-TicketStats or you can restrict the module to 
a certain permission group by specifying one or more groups in the 
'Group' field here.
Hi Beijen,

There is not any restriction on my PC also I am a system administrator 
:). The flash player is working for other web sites properly. I've 
tested it on all agent's PC. On all of PCs same error stuff appears. I 
don't want to disable this :).
Any idea?

BR,
Altangerel.G
...
On Thu, Oct 29, 2009 at 7:42 AM, Altangerel mailto:altangerel.g@mobicom.mn> wrote:
Hi all,
I'm using OTRS 2.4.4. The 7 Day Stat panel on the dashboard does
    not show anything and there is only error report.
    Unable to load Flash content. The Charts Control requires Flash
    Player 9.0.45 or higher. You can download the latest version of
    Flash Player from the Adobe Flash Player Download Center
    http://www.adobe.com/go/getflashplayer.
    However I've installed adobe flash player on both site server and
    client, that error message never changed.
What is the solution?
-- 
    Altangerel Ganbold
Watch out you don`t get crushed under somebody else`s wheel of
    fortune.
    Stanislaw Jerzy Lec