
24 Sep
2008
24 Sep
'08
2:38 p.m.
Alejandra Piedra wrote:
Hello
I was wondering if there's a possibility to remove the messages displayed in the frontend when a ticket has escalated, this because some people, myself included, find it annoying to have a message for every single ticket with an error icon.
Thanks and regards
Maria Alejandra Piedra
Hi, For us, I turned off the frontend agent escalation messages from SysConfig. In Frontend::Agent::ModuleNotify there is an option for TicketEscalation. Terrill