On Wednesday, March 17, 2004 12:45 PM
Jason White
That almost did it. That inserts the response just after the auto response section and before their request.
It's copied from Defaults.pm and quite comprehensive imo. You may adapt it to suit your needs.
Also the empty response still goes to the bottom.
Sorry, I can't follow you. Would I need to change $Data{"StdResponse"}
for each response form that I have?
The ResponseFormat is set once in Config.pm and defines where the different parts go to that make up a response. In the below example, you'd find any StdResponse after the salutation and before the quoting. The last element were your signature.
From: Robert Kehl [mailto:robert.kehl@otrs.de] # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}
$Data{"Signature"} ';
Remember, we're not talking about AutoResponses here. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388