Shawn,
Thanks for the tip, however, what is the best way to link
Customer Companies with Queues?
~Tim
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn
Beasley
Sent: Friday, September 04, 2009 1:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Portal Help!
Hi,
On 04.09.2009, at 22:22, Timothy J. Deerinck wrote:
Marco,
THANKS! I actually did not have any groups for the
Customer Company / User setup. I set one up, assigned the queue to this
group, gave the customer permissions, and PERFECT!
You should really avoid doing customer group permissions,
unless you have a good reason for it. Just a tip