Hi Nick,
We're trying to set up rich text auto responses. We drag & drop the image into the message and everything looks good. After saving, then re-opening the auto-response all of the images are stripped out.
According to the guy working on it "it worked yesterday", so I'm not sure what exactly might be going awry here.
not directly related to OTRS, but in general: Please do not do that. * Messages with images are huge. Some people have slow or limited internet access, and do not want to be transmitting large, useless data. It also puts unnecessary load on inboxes. * Auto-replies are an (unavoidable) PITA. Don't blow them up too much, that doesn't make anything better. * Auto-replies are backscatter. That is, they are sent back to whatever address a sender claimed. Large messages in auto-replies can be used to attack other users by making your site send large e-mail to their accounts. If you can, turn off auto-replies compeltely. If you can't, please keep them very short and conclusive. Another hint: If you are accepting encrypted e-mail; then *do not* send back an unencrypted auto-reply with a full quote - this is a serious information leak! Cheers, Nik -- Dominik George tarent solutions GmbH Service & Wartung / Infrastruktur Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ Tel: +49 228 54881-319 • Fax: +49 228 54881-235 HRB AG Bonn 5168 • USt-ID (VAT): DE122264941 Geschäftsführer: Dr. Stefan Barth, Kai Ebenrett, Boris Esser, Alexander Steeg