
15 Jul
2009
15 Jul
'09
3:36 p.m.
Hello Everyone, I was wondering if there is a way to export the status and queue of ticket by its number. Indeed we have a workflow which make us move ticket through different queues. For instance, I'd like to write a script to track where is my ticket #xxxx anytime (which queue) and make a display my workflow status. Has anyone done that ? Any idea? Thank you for your help, Laura