Nils, well, nothing else actually, just thought to make sure there is no configuration setting for that, instead of creating a Events and so on.
Thanks and Best Regards,
Muhammad El-Sergani.
On Wed, Apr 13, 2011 at 10:52 PM, Gerald Young
<crythias@gmail.com> wrote:
Pretty much that: Followup state after response for closed ticket, Notification (Event)...
Dear Muhammad,
On 13.04.2011, at 22:14, Muhammad El-Sergani wrote:
Is there any other way to notify Agents that a ticket has been re-opened after being closed, other than creating an Event, and enabling in the Ticket settings re-opening old tickets when replied to after being closed?
What else would you like to have?
Cheers, Nils
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