29 Oct
2003
29 Oct
'03
2:32 p.m.
Yes, I do. But my problem is, that the sender of the note then is the agent, not the customer. I would add a note (or a Phone Call) with the customer as sender. Jan
Had you thought of adding a note to the original ticket? (With an appropriate heading).
On Wed, 2003-10-29 at 09:41, jheine@ar-hannover.de wrote:
Hello,
if I do like you wrote me, I add an answer to the ticket, but I want to add a follow-up from the customer.
Jan
Hello,
just open the ticket in detail view. On the right side you´ve got the option you are looking for.
Lars